Frequently asked questions
Is this worth the price?
We price our products based on fabric quality, craftsmanship, and durability — not inflated markups.
Many customers tell us they feel confident wearing it repeatedly, making it good value over time.
How long will delivery take?
Orders are usually delivered within 4–6 business days, depending on your location.
Once shipped, you’ll receive tracking details so you always know where your order is.
Is Cash on Delivery (COD) available?
Yes, COD is available on most pin codes across India.
We offer this because many customers prefer paying only after they see the product.
How do I know this brand is genuine?
We are a registered Indian brand with:
- Real customer reviews
- Active social media presence
- Clear contact details & support
If you ever need help, a real person will respond, not a bot.
What if I don’t like it after receiving it?
You can request a return or exchange if the product doesn’t meet your expectations - Return/Exchange.
We’ve kept the process simple and hassle-free, because we know returns can be stressful.
Is the colour exactly the same in real life?
We try our best to show the true color, but slight variations can happen due to screen settings and lighting.
To reduce surprises, we include daylight shots, close-ups, and drape videos wherever possible.
What if the product gets damaged in transit?
If your order arrives damaged or defective, please contact us immediately.
We’ll make sure you’re taken care of without unnecessary back-and-forth.
Will the product look exactly like the photos?
We use real photos and videos shot in natural light. What you see is the actual product — no heavy editing.
You’ll also find customer photos and videos so you can see how it looks on real people, not just models.
Who can I contact if I have questions before or after ordering?
You can reach us via phone / email.
Call us : +91 22 6809 3200
Mon–Fri: 10am–6:30pm
Email us : support@byvaishali.com
Mon–Fri: 10am–6:30pm
We believe good support is part of the product — before and after purchase.
Our Promise to You
We know buying online requires trust. If something doesn’t feel right, we’ll help fix it.