Returns, Exchanges & Cancellation Policy

At Vaishali, we want you to shop with confidence. If something doesn’t feel right, we’re here to make it easy and fair — without unnecessary complications.

Order Cancellation

Orders can be cancelled before they are dispatched.

• If you wish to cancel your order, please contact us as soon as possible.
• Once the order has been dispatched, cancellation will no longer be possible.
• Refunds for cancelled orders (before dispatch) will be processed to the original mode of payment.

Returns

We offer a 60-day return window from the date of delivery.

• Returns are completely free.
• The product must be unused, unwashed, and in its original condition with all tags intact.
• Items showing signs of wear, damage, or alteration will not be eligible for return.

Once your return is received and inspected, we will notify you regarding the status of your refund.

Exchanges

If you would like to exchange an item, please initiate a return and place a new order for the desired product. This ensures faster processing and availability.

Refunds

• Approved refunds will be processed to the original payment method.
• Refund timelines may vary depending on your bank or payment provider.

Important Notes

• Customized or altered products are not eligible for return or exchange.
• Return requests must be initiated within 60 days of delivery.
• We reserve the right to refuse returns that do not meet our policy conditions.

For any questions or assistance, please reach out to our customer support team — we’re always happy to help.